Privacy Policy

This Privacy Policy explains how Studio Metanoia Ltd., operating commercially as MTNA, collects, uses, and protects personal data when you visit this website, submit an inquiry, request a diagnostic conversation, book a call, or otherwise interact with us.

Studio Metanoia Ltd. is registered in England and Wales under company registration number 10288630. VAT No. GB325728004.

For privacy-related questions, contact:
contact@studio-metanoia.com

1. Who we are

This website is operated by Studio Metanoia Ltd., a company registered in England and Wales and operating commercially as MTNA.

Studio Metanoia Ltd.
86-90 Paul Street
London EC2A 4NE
United Kingdom

Company Registration No. 10288630
VAT No. GB325728004

Website: mtna.studio
Email: contact@studio-metanoia.com

2. What personal data we collect

We may collect personal data when you submit a form, contact us, book a conversation, or interact with the website.

This may include:

• Name
• Organization
• Role or function
• Email address
• Region
• Inquiry type
• Selected entry point, diagnostic interest, or project context
• Project, pressure, risk, or ambition description submitted through the website
• Scope indication or timing information
• Consent confirmation
• Message content submitted through the website
• Technical information related to form submission, security, website operation, and performance measurement

3. How we use personal data

We use personal data to:

• Receive and review inquiries
• Respond to requests submitted through the website
• Assess whether MTNA is the right fit for the described challenge
• Prepare diagnostic conversations, proposals, audits, or follow-up discussions
• Manage business communication and prospective client relationships
• Improve our website, content, services, and internal operating process
• Understand website performance and the relevance of our content and services
• Protect the website, our systems, and our business against misuse or unauthorized activity

We do not sell personal data.

4. Legal basis for processing

Depending on the context, we process personal data on one or more of the following legal bases:

Legitimate interests:
To operate the website, respond to business inquiries, manage prospective client relationships, improve our services, protect our systems, and understand how our website and content are used.

Pre-contractual steps:
When you contact us to discuss a possible project, diagnostic, audit, proposal, or collaboration.

Consent:
Where you actively provide consent, for example by confirming that MTNA may review your inquiry and contact you about it, or where consent is required for non-essential cookies or similar technologies.

Legal obligation:
Where we need to retain or process certain information for legal, accounting, tax, regulatory, or compliance reasons.

5. Forms, internal workflow, and scheduling

When you submit an inquiry through the MTNA website, your submission may be processed through internal systems and trusted service providers used to receive, review, organize, and respond to business inquiries.

These systems help us manage inquiry review, internal routing, scheduling, follow-up, and business communication. They are used as part of our operating workflow and are not used to sell your data.

If you book a conversation through a scheduling tool, that provider may process personal data necessary to schedule the meeting. The scheduling provider’s own privacy terms may also apply when you use its booking interface.

We may update the scheduling, communication, or workflow tools used by MTNA over time. This Privacy Policy will be updated where a material change affects how personal data is processed.

6. Who we share data with

We may share personal data with trusted service providers who help us operate the website, manage inquiries, schedule conversations, communicate with prospective clients, measure website performance, and run internal workflows.

This may include:

• Website operation and infrastructure providers
• Form and workflow service providers
• Internal workspace and documentation tools
• Scheduling tools
• Email and communication service providers
• Analytics, measurement, or performance tools where used in accordance with applicable requirements
• Professional advisors, where required
• Authorities, regulators, or other parties where required by law

We only share data where necessary for the purposes described in this Privacy Policy.

7. International data transfers

Studio Metanoia Ltd. is registered in the United Kingdom, and MTNA may work with international collaborators, service providers, and clients.

Where personal data is processed outside the UK or EEA, we take reasonable steps to ensure appropriate safeguards are in place. These may include contractual protections, vendor terms, adequacy arrangements, or other safeguards designed to protect personal data.

8. How long we keep personal data

We keep personal data only for as long as necessary for the purpose for which it was collected.

Inquiry and communication data may be retained for a reasonable period so that we can manage follow-up, understand the history of a conversation, evaluate potential work, and maintain business records.

If an inquiry does not lead to a project, we may delete or archive the information when it is no longer needed.

Certain information may be retained longer where required for legal, accounting, tax, regulatory, or compliance reasons.

9. Cookies and measurement

The website may use essential technical cookies or similar technologies required for basic functionality, security, form operation, and reliable delivery of the website.

MTNA may also use analytics, measurement, or performance tools to understand how the website is used, improve user experience, and evaluate the relevance of its content and services.

Where analytics, marketing pixels, embedded third-party tools, or other non-essential technologies are used, they will be used in accordance with applicable consent and cookie requirements. The Privacy Policy and cookie information will be updated where required.

10. Your rights

Depending on applicable data protection law, you may have rights in relation to your personal data. These may include the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to certain processing
• Request restriction of processing
• Request data portability
• Withdraw consent where processing is based on consent
• Lodge a complaint with a data protection authority

To exercise your rights, contact:
contact@studio-metanoia.com

11. Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

No system can be guaranteed to be completely secure, but we aim to operate with appropriate care, access control, and data minimization.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, especially as MTNA introduces new tools, analytics, scheduling systems, client-facing workflows, or changes to how the website operates.

The latest version will be published on this page.